Privacy Policy
This Privacy Policy explains how Road Trip Co. (“we,” “us,” or “our”) gathers, uses, and shares your personal information when you browse our site, place an order, or otherwise get in touch with us (together, the “Services”). Throughout this policy, “you” refers to anyone using the Services, whether you’re a shopper, a site visitor, or someone else whose information we’ve collected under this policy.
Please read through this policy carefully. By accessing or using any part of the Services, you’re agreeing to how we collect, use, and share your information as described here. If you don’t agree with these terms, please refrain from using the Services.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted here, along with a revised “Last updated” date, and we’ll take any additional steps required by law.
How We Gather and Use Your Personal Information
To deliver our Services, we collect personal information from several sources, outlined below. What we collect depends largely on how you engage with us.
Beyond the specific purposes listed below, we may also use your information to reach out to you, deliver the Services, meet legal requirements, enforce our terms, and safeguard the Services along with our rights and those of our users.
Categories of Personal Information We Collect
The kind of personal information we gather depends on how you interact with our Site. “Personal information” refers to any data that identifies or can reasonably be linked to you.
Information You Provide Directly
This can include:
- Basic contact details, such as your name, address, phone number, and email
- Order details, including billing and shipping addresses, payment confirmation, and contact information
- Account details, such as your username, password, and security questions
- Shopping activity, like items you view, add to your cart, or save to a wishlist
- Customer support details, including anything you share when messaging our team
Some features may require this information to function properly. You’re free to withhold it, though certain features may not be accessible as a result.
Information Collected Through Cookies
We also gather Usage Data automatically as you interact with our Services, using cookies, pixels, and similar tools. This can include device details, browser type, network information, your IP address, and other data about how you use the Site and your account.
Information From Third Parties
We may also receive information about you from outside sources, including:
- Service providers who help power our Site and Services
- Payment processors who handle billing details to fulfill your order
- Third parties who track interactions with our emails, ads, or the Site using pixels, SDKs, or similar tracking tools
We handle any third-party information under this same policy, but we can’t vouch for the accuracy of what third parties provide, nor are we responsible for their own privacy practices.
How We Use Your Information
- Delivering Products & Services: To process payments, fulfill orders, send account or order updates, manage your account, arrange shipping, handle returns and exchanges, and let you leave reviews.
- Marketing: To send promotional emails, texts, or mail, and to show you relevant ads across our Site and elsewhere.
- Security & Fraud Prevention: To detect and respond to suspicious, fraudulent, or unlawful activity. Keep your account credentials private, and reach out immediately if you suspect your account has been compromised.
- Customer Communication: To provide support and improve our Services as part of maintaining our relationship with you.
Cookies
Like most websites, we rely on cookies to run and improve our Site, understand how visitors use it, and personalize content and ads. Third parties may also use cookies on our Site for similar purposes.
Most browsers accept cookies by default, but you can adjust your settings to limit or block them. Doing so may affect certain features or the overall experience, and it won’t fully prevent data sharing with outside partners.
How We Share Your Information
We may share personal information with third parties in certain situations, including:
- Vendors who support operations like IT, payments, analytics, support, storage, or shipping
- Marketing and business partners who help advertise our products
- Situations where you’ve asked us to share information, such as shipping or third-party logins
- Our affiliates or broader corporate group
- Legal matters, business transactions like mergers, or to enforce our terms and protect our rights and those of our users
Over the past 12 months, we’ve disclosed the following categories of personal information for the purposes described above:
| Category | Shared With |
|---|---|
| Identifiers (contact, order, account info) | Vendors, service providers, business partners, affiliates |
| Commercial information (orders, shopping activity, support history) | Vendors, service providers, business partners, affiliates |
| Internet/network activity (Usage Data) | Vendors, service providers, business partners, affiliates |
We don’t use or share sensitive personal information to draw inferences about you.
User-Generated Content
If our Services let you post reviews or other content publicly, keep in mind that anything you share becomes visible to anyone. We don’t control who accesses that content and can’t guarantee others will handle it responsibly or securely.
Third-Party Sites and Links
Our Site may link to outside websites we don’t control. We encourage you to review their own privacy practices, as we’re not responsible for their content, security, or accuracy. Linking to a site doesn’t mean we endorse it.
Data Security and Retention
No system is completely secure, and we can’t promise perfect protection for information sent to or through our Services. Avoid sending sensitive details through unsecured channels.
How long we keep your information depends on factors like account maintenance, service delivery, legal obligations, and dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights such as:
- Access: Request details on the personal information we hold and how it’s used
- Deletion: Ask us to delete your personal information
- Correction: Request that we fix inaccurate information
- Portability: Request a copy of your data or have it transferred elsewhere
- Restriction: Ask us to limit how we process your information
- Withdraw Consent: Where we rely on your consent, you can withdraw it at any time
- Appeal: Challenge a decision if we decline your request, by replying to our response
- Communication Preferences: Opt out of promotional emails anytime via the unsubscribe link; you may still receive order or account-related messages
We won’t discriminate against you for exercising these rights. We may need to verify your identity before processing a request, and you may authorize an agent to act on your behalf, subject to verification.
Complaints
If you have concerns about how we handle your information, reach out using the contact details below. If you’re unsatisfied with our response, you may be able to escalate your complaint to your local data protection authority.
International Users
Your information may be transferred, stored, and processed outside your home country, including in the United States, by our staff and service partners. Where required, we rely on recognized safeguards such as Standard Contractual Clauses for transfers out of Europe or the UK.
Contact Us
If you have questions about this Privacy Policy or want to exercise any of your rights, reach us at:
Phone: 404-863-7078
Email: sales@officialroadtrip.com
Address: 17905 Sky Park Cir., Irvine, CA 92614, United States